After 2.5 years, and over $2000 dollars spent, $1000 within 8 months on a 12 lb Cairn Terrier rescue, I found VCA Fox Chapel's customer service to go down and their prices to go up! Specifically, in 11/09, my rescue needed dental work. Without question, I paid appox. $700. Just 2 weeks ago (the end of March 2010), I noticed a horrible odor and a growth on his gum as well as hearing him up at night. I scheduled a re-visit. OK, re-visit scheduled for detal noted and confirmed by the desk. I get there, Dr. Murphy said oh..yes there is an infection, we'll put him on antibiotics. Then he has me feel my dogs chest for a couple of lumps that he wants to run a Cytology, fine...all checked out clear. I waited forever at the desk to check out due to a new computer code system. By the time I received the bill, I did not have time to examine it since it was hot and my dogs were in the car. Of the $169 tab, although all other tests were negative and not what I brought the dog in for....I
more