Get over the glitzy office/waiting room very quickly!!! This is the ONLY good thing about the place. I was 'sucked-in' too by the well done radio commercials. This office is in the money making business FIRST as opposed to the customer care business. It is IMPOSSIBLE to get anyone on the phone(receptionist doesn't count); rather you get to leave a voice mail or are encouraged to e-mail for a 'faster' response. This is unacceptable when circumstances call for a real person to speak with(as I had). It is also IMPOSSIBLE for a Doctor to speak to you on the phone(as I wanted after a earlier visit)--don't even ask--it won't happen and they will tell you that.(This led to an unneccessary office visit which cost me FULL price for 2 minutes of conversation that could have been handled on the phone!) Being able to talk to a MD, on the phone, was the customer service that I received from my previous doctors office(I moved) and expected from this one. I believe personal information/circumstances should be discussed with your doctor; not the office staff or receptionist. As a previous poster stated, this office continually pushes its $700.00-$1200.00 'health assessments' along with their other high dollar services. IF they put this kind of effort into truely having customer service, it would probably be a good place to go. I have had 3 bad experiences with no apologies that I was satisfied with ....there will not be a 4th. I will find another office and should have done so earlier--shame on me.
Cons: Horrible Customer Service/Attitude
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