My first (and last) experience at this quilt store. Signed up for block of month quilting...found mistakes on patterns, fabric was not available when store personnel said it would be. Was called and told to come and pick up fabric - went to store - they didn't have it. At the end of the block of the month session, still didn't have all fabric to complete project. Was told numerous times that it would be available in a few days - never was called to say it wasn't available. I always had to initiate calls to store to find out when fabric would be available. Store personnel are very protective of owner and always said fabric would be there in a few days....one time owner even told me she had car trouble and couldn't make it to the warehouse when she had planned, but would get it soon. Finally after last class in October and numerous phone calls to store, I received the last of my fabric on January 14, 2010. This was 6 weeks after we were to have completed the project. While I don't know if I was the only person who had to wait and wait for the fabric, I felt like I was completely disrespected as a customer of this establishment. Never will I sign up for more classes there or shop there. I have also told many of my quilting friends of my experience and they too will not shop at this store. A little customer service and ""telling it like it is"" would have gone a long way with me. Worst treatment by any store I've ever shopped at.
Pros: Nicely laid out store
Cons: Not getting ""straight"" answers
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