I am having the same problem as JJCROYLE did. I agree that Barbara is very rude and ignorant. I called in and the first customer service lady said that we could cancel it over the phone only if my fiance called in because the trip was booked under his name. My fiance called back in, the first time he called in Barbara told him that it wasn't really him! WHAT?! He called back a second time and she again told him it wasn't him and now said that we could only cancel by written request. I am writing up a request as well as a letter that will be sent to the company as well as my lawyer. We had to cancel because of personal issues and they are not being considerate at all.
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