I have a 67 inch Samsung DLP TV that lost the color blue after 18 months of ownership. I didn't have an extended warranty so I was on my own to find someone to repair it. I spent some internet time learning more about my TV and concluded that the Blue LED had failed. I even downloaded a service manual to see if I could order the part and fix it myself. A little time with the manual convinced me that it would be reckless to try to fix it myself. I also became convinced that I wanted a repair technician who had previoiusly done this specific repair (and, hopefully, more than once). I contacted a local shop and was told that such a repair was very delicate and they would only do it in their shop. Samsung referred me to Alpha DTV. They told me that their technician could do the repair in the home. I was skeptical, but didn't want my TV hauled to a shop. I called Alpha DTV more than once seeking assurance that their technician was indeed experienced, and that he would bring the right part. I waited nervously on the day of the service call fearing that they would send a novice technician and he would leave me with a non-working TV in the middle of my living room. Their technician, Mike, arrived and quickly performed diagnostics that confirmed that the Blue LED was bad. He and his assistant then opened the TV and went directly and efficiently to the faulty part. Replacing the failed LED involved unhooking cabling, delicately unscrewing the appropriate heat sink, removing the old part and old heat sink compound, placing heat sink compound on the new part, installing it, putting the TV back together and testing it. These steps were all done with care and efficiency and I was left with no doubt that Mike was the experienced techniician that I had been promised. My TV is working fine, and I will not hesitate to call Alpha DTV in the future.
Pros: Experienced technicians
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