took in a troy bilt edger on 11/17/09 to replace a torn rope it wasn't ready till 1/6/10 they did not start it for me to show me it worked (which in hindsight was my mistake). i got it out 4/1/10 to do some edging and the very first pull the rope was tight and did not pull correctly so i took it back and told them this was my first time using and they need to fix it. they told me that they thought it had been used already and were not going to fix it. so don't take anything there to get it fixed.
Cons: everything
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