I've been a patient for about 4 years now and have finally decided that it is not worth it to get my eyes tested here. \r
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Pros:\r
- Both doctors are extremely kind and knowledgeable. I have seen both and these gentlemen take the time to answer any and every question you may have. I randomly asked ""is there fluid in my eye?"" and got a 10 minute long explanation. Dr. Smith was excited to hear the question because he apparently was (leisurely) reading an article before bed the previous night about eye fluid. Hey - if this doctor is doing this in his free time, then I wanted to see him. \r
- The office is associated with Lenscrafters. This makes it easy for one-stop-shopping. \r
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Cons:\r
- I once had to wait 45 minutes for an appointment that I scheduled weeks ago. The receptionist did not seem apologetic nor concerned about me. While I was waiting, the receptionist left the desk for a moment and a gentleman arrived and stood, waiting. The receptionist came back and immediately began to talk on the phone and socialize rather than attend to the gentleman who was waiting. He ended up leaving out of frustration, and when I brought it to her attention, she believed that she was not at fault since he didn't interrupt her.\r
- I was told that I'd be called when my trial contacts came in, but was never called. I called every two weeks, only to hear ""no, they're not in."" About 8 weeks later, I hear ""oh, they arrived a long time ago."" I go in and express my dissatisfaction to Dr. Smith. He then promised that he would call me personally when my second pair of trial lenses arrived, but again, I never got a call. \r
- Don't count on them to return your messages. I had a question and was told that only a specific person could answer it, but that she was with a patient. I left my name and number and never got a call back. Two days later, I had to call again - she was still not there. \r
- I am in need of a follow up appointment because my prescription is incorrect. I doubt my eyes have changed significantly within a few months, but the glasses that I just purchased currently strain my eyes. Kindness is one thing, but I would rather not have to keep getting my eyes retested. I haven't gone in yet, but I will be livid if I get charged for another appointment if my current (incorrect) prescription is still valid. \r
- The staff just doesn't seem concerned about the patients.
Pros: Kind doctors
Cons: Unknowledgeable staff, late doctors, calls not returned
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