I brought my 4runner in for a simple oil change. They finished it quickly and were very friendly.
I noticed an odd idle afterwards and the transmission started slipping. I took it back, explained the problem, and they gave me a runaround saying that they could have not caused those problems and that I should come back Monday to let their top ASE tech look at it (the same one who supposedly did the oil change). Instead, I took the truck to my local Toyota dealer to check it out.
Midas accidentally drained my transmission fluid and overfilled my engine oil by 5 quarts! This caused a chain reaction of problems that resulted in a damaged headgasket, water pump, and transmission. Thank goodness the awesome folks at Toyota were able to repair most of the damages under warranty, but there are still $120 in damages that I had to pay out of pocket.
I returned to Midas and explained the issues. The same ""manager"" said ""I hate to seem like I'm running you out of the store, but you'll have to talk to our store manager on Monday."" I asked why the run-around, but he simply kept avoiding the error and tied to run away from the issue.
We all make mistakes. I'm not angry at that issue. I'm angry that this ""trusted, certified, and experienced"" company is not willing to stand behind their work.
I'll post a follow-up review on Monday. If they don't settle this dispute, I'll gladly see them in small claims court.
Pros: Great Promotions
Cons: Service is horrible.
more