My boyfriend and I went to the NEW store in Portland, OR on SW Macadam (right next to Quizno's). We were told that all the tables are full and we can sit outside in the cold. As we were placing our order, the waitress would be interrupted by coworkers asking her questions because no one there knew what they were doing. We were told it would be a 45 minute wait on the food, it was okay because it was packed. We drove the 3 minutes back to our house and waited. We came back 45 minutes later, asked if our food was done, and they didn't even know. They were all scrambling around to figure out if they had our order, of course they didn't. They didn't even start cooking our meal until after we arrived back at the restaurant after waiting 45 minutes.. At this point, there were about 15 people in the restaurant. They sat us down with waters and said it would be 5 minutes. As we sat down, one of the employees started locking the doors as everyone is still eating. We watched as some one trying to leave walked straight into the door because it was locked (MAJOR FIRE HAZARD). The waitress that was working the table next to us was extremely dumb. She kept coming back and forth asking what food they were waiting on instead of knowing what food it was. So by this time it has been 1 hour and 45 minues and our food was STILL NOT READY!!!! We constantly asked if our food was ready and they kept saying ""almost, almost"" instead of just saying ""Hey, its taking longer than expected, could we offer you a complimentary drink or appetizer?"" but no, they don't do anything. I had to ask for a free drink, and they girl behind the counter was being rude and disrespectful as she was providing me with my ""free"" drink. Finally, 2 HRS LATER, they brought our food out and didn't compensate us for anything. So, what did we learn from this? NEVER GO TO REO'S RIBS EVER!!! NEVER!!!!!
Pros: Nothing
Cons: Customer service, EXTREMELY unorganized staff, EVERYTHING!!!
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