I also have problems with cancelling the membership. Problems began when I called to switch credit cards on the account. Guess what, they started to bill both credit cards for one membership. When I contacted the corporate, they could not see for a long time that I was double charged. When somebody was able to comprehend, they blamed everything on their ABC financial company and said to call them. The ABC did not try to listen at all and told me to call ID Athletic Club. In January Corporate started their ""investigation."" One month passed and nobody contacted me. I had to call again. This time I said that I want to cancel my membership and get the refund for the months I over paid them. I was told that I could not cancel the membership until they finish the ""investigation,"" because it would be impossible for them to issue the refund. The issue started back in January. Hello!!! It is the middle of April! Where is my refund and cancel my membership. I can donate my money to better organizations! I guess I have to bring to the small claims court...just to make my point!
Pros: no pros
Cons: worst customer service
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