I went to two different Fuller and Sons locations to get a key copied. It took 4 different tries for them to do it...each time the key never worked when I would come home and try to open the door with it. I finally caved in and went to WalMart to have it done and it worked great when they did it for me.
To sum it up, if you need a key made, DO NOT go to Fuller and Sons. It's clear that after 4 different people trying to cut a key that they obviously don't know how the process works.
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