I purchased a 30 foot 54 inch deep pool from National Pool Wholesalers. They sent me a liner for a 48/52 inch pool which will not fit. I contacted them about the liner and they assured me that the liner would fit, with extra left over. It did not fit. I followed the directions to the letter that came with the pool, twice, but the liner will still not fit. Now the company ignores my e-mails, will not return my calls. They are telling me that I am not installing the liner correctly, but I have done everything the manual said to do. Now they want me to use a vacuum to suck the liner to the side, the instructions never said anything about that. The ovelap liner is only54 inches from the seam to the top of the pool liner and the pool steel sides are exactly 54 inches and exactly 30 feet across. There is no way, short of filling the bottom of the pool with sand to make it 52 inches, which is what I guess I will have to do or pay for another Liner from another company. I will NEVER do business with this company again, and warn others to be very careful of them
Cons: Poor customer service, substitution of merchandise
more