I have gone to Busy Bee for 4 years. Recently, literally all of my pants started coming back with a double crease. I'd take them back, they'd repress them, but it didn't stop happening and no one seemed to want to take accountability and fix the issue. I picked up my usual weekly 30 dollar order today and both buttons on a suit jacket were pulverized. I called and explained the issue. I was rushed off the phone by the ""manager"" and told that I could come in for a refund, which I did. When I arrived, the ""manager"" didn't say anything or really even look up. I asked if I could have my buttons replaced and he told me that I had the option of a refund or replacement buttons, which would take a week. His attitude was disinterested, nonchalant and indifferent. I looked at him blankly and and asked if there was anyone around who cared about the business. Still no eye contact while he confirmed that no one is around who cares about the business. So, I asked for the name of the older man who is around sometimes and at least acts concerned when something isn't right. This ""manager"" told me that he didn't know his name. You don't know the name of the people you work with? Right. When I pointed out that he hadn't even apologized, again without looking up and super polished with attitude this time, he mockingly uttered a sarcastic ""sorry."" Yeah, me too...for the guy who owns this business that you're ruining.
Pros: location
Cons: broken buttons, double creases, horrible attitude
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