I was hired on by 5mrce on 3/31/10 to be a CSR (Customer Service Representative) in the NGCC (National Glass Claims Center). Okay, first of all I've never seen a company ran this way and I'd have to say that I saw a few demotions, a few being fired (a nice way to say it, let go)!! If I'm going to be held accountable for mistakes I made then that's fine, but this employer didn't give me proper training and there was too many people that had access and was doing my job too. I know I made a few mistakes, but what about the mistakes that others made and they was supposedly trained to do the same job I was. They had me doing it wrong. There were at least 5 people who knew how to do scheduling and NO ONE and I mean NO ONE wanted that position!! Why is that? According to several of these fellow employees, the Scheduling position was the position of DEATH! That was nice to know. I was not trained for two weeks in scheduling according to HR. I had 3 days and not 3 complete days! I was hired and applied to do process claims. I was trained in that for 3 days and after 6 or 7 days, was chosen to be cross-trained in scheduling, a management position. Talk about stress. All three people that somewhat showed me how to do the job, all of them did things differently and mistakes were made that I caught, oh of course unless that was done purposely by someone to see if I'd catch it by reviewing the reports. Oh yeah, the reports. The person in HR that was trained in scheduling just a few days before me had me making mistakes on the reports and changing the previous days reports to reflect how she did it. Of course she didn't admit that to me, the Head of Operations did. So, who was doing it right and who was doing it wrong. HR had their hands in scheduling, the Head of Operations had their hands in scheduling, one employee who started training me had her hands in scheduling, the so called President had his hands in it, the Vice Pres. did, at least 3 others had their hands in it. Okay basically what I'm saying is, if I'm supposed to be doing a job, the training should have been complete and accurate. I don't mind being held accountable for something I did, but DON'T pass the buck onto me and make me accountable for something that I didn't do. This company was a joke! A lack of professionalism and respect for those who want to succeed.
Pros: I got paid
Cons: Not enough pay for the amount of stress
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