My sons insurance changed and I had to find a new Medical Group for him. Caduceus was on the list. When we arrived we were greeted with happy pleasant front office staff. (So many other local medical groups are not so pleasant, they act like they are so stressed out and like you are bothering them.) BUT NOT this group!!! We got right in after only a few minutes and the back office staff was as kind, happy and helpful as the front. Dr. Denicola was so wonderful, very knowledgable and kind. He put my son at ease. My son is autistic and gets very anxious with change, however Dr. Denicola was very successful at diffusing any anxieties that he had. Dr. spent time with us and made us feel very cared for and comfortable. On other occassions we have had to use the walk in route and that has been absolutely wonderful too! It's such a joy to be able to walk in and be seen the same day and not have to wait all day to be seen!!! Dr. DeNicolas Associate Dr. Penkoff was as equally wonderful! They have this great website and online concierge service where you can make appts by computer. I called this past Saturday becasue I discovered something that need Dr. DeNicolas attention for my son. To my great surprise, I got a phone call from them a couple hours later checking up on him and offering an appt for Monday afternoon! They also have a thing called Mouse calls where you can contact your Dr. with any medical related issues or questions you need anwsers to. I have also needed to use this a couple times, Dr. DeNicola has always gotten back to me via email or called when neccessary right away within a timely matter. The other group we used to use, would never call back for several days!!! This has been such a wonderful suprise, my sons medical care is in wonderful, caring, compassionate, experienced hands with Dr. DeNicola and his staff! I can't say enough about them!
Pros: Very helpful, always available, staff pleasant and courteous
Cons: NONE that we have come across!
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