10/16/09 - ordered 6 plates online.
10/18/09 - got confirmation email that said they will email me UPS tracking number, and to expect delivery in 7-10 days.
10/28/09 - It's been 10 days and no UPS tracking number received. Called toll-free number, went straight to voice mail, left message inquiring about status of order. They called me back, said order would be shipped 10/30 or 11/2.
11/6/09 - haven't heard from them as to UPS tracking number. Calling them goes straight to voice mail. Left message inquiring on status of order. No reply.
11/10/09 - called again, went straight to voice mail, left another message. Still no reply.
11/12/09 - sent them email asking about status of order. No reply.
11/20/09 - getting worried order will not come in time for Christmas. Researched internet and got direct land line number (315) 779-9228. Called them. They answered. Explained order is a Christmas gift. Customer service rep said she would see if manufacturer would drop-ship the order to me. Didn't call me back to let me know.
12/25/09 - Told daughter her Christmas present would be late.
12/30/09 - Called toll-free number. Said I never received my order. Customer service rep. said she would call manufacturer and call me back. She never called me back.
1/4/10 - Contacted manufacturer of plates directly by email. They replied immediately and said there had been a warehouse fire and plates would be shipped to Madison Avenue Gifts in mid-February.
2/25/10 - Called Madison Avenue Gifts again. Rep said they thought since it had been so long since I ordered that I probably didn't want the plates. I told her that I had never canceled the order and would still like the plates if I could still get them at the same order price. She said that was fine, she would place the order for me and she should get the plates in and ship them to me in a couple of days.
3/9/10 - Sent an email explaining the 2/25 phone conversation and asked about my re-order.
3/10/10 - Received an email from Joan Smith at Madison Avenue Gifts. Her reply was one sentence: ""It's been ordered"".
4/1/10 - Nothing received by email or UPS. Sent another email asking about my re-order. No reply.
4/22/10 - Gave up! Was never told that my order was on back-order. Was never told that my order had been canceled. Voice mail messages not returned. Email messages not answered. I was very professional in all of my dealings with this company. I didn't yell at them on the telephone and I didn't send nasty emails. I just wanted to know if they were going to ship my order or not.
4/23/10 - Ordered the plates from another website. Supposed to receive them in 2 days by UPS. The only reason I persisted with this company was that the price was good, they have 15-20% off often, and they had never yet charged my credit card for the order. But you decide - do you think you want to order from this company?
Cons: Doesn't ship orders, terrible customer service
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