Got into an accident with someone who is insured with American Access. This lady failed to stop at a stop sign at an intersection, and hit my car causing it to spin out onto the grass while hitting a parked car and that car hit the parked car in front of it. I called and notified American Access the following day since the accident occurred on a sunday. Was lucky enough to get an appraiser to look at my car 2 days later, only because i bitched about not having a car to get to and from work. Meanwhile, everytime i call them to find out whats going on- it goes straight to voicemail. When i finally do get ahold of the adjuster he tells me they cant do anything until they get a copy of the accident report (""a week had gone by since they requested it from the police dept"") so i decided to fax it to them in hopes of the process to hurry up and continue. Two weeks later i had left them two angry/upset voicemails, since all it does is go to voicemail. I finally got a call from them and a voicemail for me to call them back- i did, had to leave yet another voicemail. the next day i finally talk to the adjuster who then told me the damages estimate and what they will offer me. I called him back a few mins later and yet again had to leave a voicemail asking him to send me the papers and itemized list of information they had. when i received the papers and when through them thoroughly and found many errors on what they said were ""previous unrelated damages"" and what they said my car had and didnt have in the local market comparable values. Oh, and the number they gave on the letter of their offer to me to reach them.. WAS A DISCONNECTED NUMBER! I made note of everything that was wrong with the paper work. To avoid a phone tag or constant voicemails to them on my behalf, i got the adjusters email and emailed him with all the mistakes i found and the questionable things they had noted that made no sense and stated that i would be waiting for a new offer. a week goes by and i dont hear from them at all. so i called him the following monday yet AGAIN having to leave him a voicemail. today is the following friday and i have yet to hear from them. after having to call there multiple times i finally got ahold of the adjuster just to find out he didnt touch the paperwork and it just sat in his email for 2 weeks. i am beyond pissed off! my car has been sitting in the drive unusable for a month and a half now. this jerk decides to tell me he will get me an answer on monday and for me to contact him. I told him no, HE BETTER CONTACT ME. been trying to get ahold of whoever is above him there and complain and raise hell, because this is bullshit. i dont have the money, but i will take them to court if i have too. this is just ridiculous. oh and i got a call from him in which i did not answer saying he did what he needed to do and would hopefully get the results later today or monday and that he wanted to talk to me about the other stuff i was inquiring in the email, and i know that was only because he found out i was trying to talk to the person above him and when they werent there the lady transfered me to him instead saying she talked to him and shes going to transfer me to him, as soon as i heared his voice, i hung up. i refuse to deal with him. I feel so sorry for anyone paying these people for insurance, although they seem to be the people who get lucked out. and I feel sorry for anyone who gets into an accident with anyone who has these pathetic people for their insurance because YOU WILL GET NO WHERE WITH THEM AND THEY WILL NOT HELP YOU AT ANY COST.
Cons: I WISH I COULD RATE THEM WITH NEGATIVE 5 STARS
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