I usually sign up for an account in order to review for either great service or awful service. Unfortunately, this will be one of the latter.
I came to these guys on March 28, 2010 on account of their incredible service rating. In short, precedent usually sets up for repeat, but in this case, I was short-shafted in the highest degree.
My car had received some damage in which I had called my insurance company to look at. The insurance company had given me a claim number and adjuster, as well as a third-party appraisal manager. Fortunately for me, the damage under the car was under $1000, and with a $300 deductible, I imagined that I would only pay the difference.
On the positive side, the repairs were completed within 4 business days and I was told to pick it up or suffer storage charges of $50/day. With this strong incentive I went to pick up my car, the repairs looked great, although I didn't receive a wash and vac service. All in all, they had told me ""that insurance would cover it and that I had to pay to pick up my car."" Wanting to avoid the storage fees and assured (not written) that everyone would be resolved, I paid the amount requested.
A day later, the insurance company called saying they would not cover ANYTHING due to the fact the appraisal people said there was NO damage whatsoever after dropping by the service center. Here is where it gets very gritty; the service center claims to me that it reported damage as given in my report, while also claiming the service center did not report damage to the appraiser. The appraiser reports to me that it has been looked at and appraised for near $455 dollars, but will add an addendum when it is finished. Contrary to that fact, the appraiser admits no damage to my insurance company and my insurance company refuses payment.
It seems that the disjunction between multiple people put A-Z auto center at fault (source), as well as my insurance company (recipient of false info). All in all, I am very unhappy that none of this was clearly explained and that I have to pay out of pocket. The insurance company was Commerce with AAA, adjuster named Nina who was highly hostile and uncooperative. I am moderately happy with the work, but I am frustrated beyond all hell with their insurance negotiation policies.
In the end, they give good service and great car washes, but when it comes to using your insurance to pay them for an auto collision/accident, it is not worth a second of your time to choose them. Take my heed of warning as you will, and hopefully you won't get scammed as I have. Best of luck in the future to all you motorists.
Pros: Did the work in a timely fashion
Cons: They lied about reaching a settlement with insurance
more