I called Graceland because I saw the wedding video they had posted under their 'tour the chapel' section. I thought the 'Elvis' in the video was awesome and I left a voicemail message asking if they allowed you to request a certain Elvis, because we really liked him. A woman called me back an hour later and her entire demeanor on the phone was depressing. She was sounded moody, unhappy and made a point to tell me three times that the person I was requesting (Brenden Paul[?]) could not be guaranteed to be present at our wedding service. She offered no alternative. Had nothing much else to say. Gawd, she was so.. unpleasant and downbeat that I was speechless for a moment. This is a Elvis-themed-Vegas wedding for godssake!? The Delta customer service rep in INDIA I called to ask about carrying my wedding dress on the plane was more upbeat and friendly then this lady. It was huge turn off. I finally said, ""you don't sound very happy"". I didn't know what else to say because she just sounded so misersable and not interested in helping me at all. I just said thanks for all your help (NOT), and said goodbye. I'm really bummed because I bet the OWNERS of the chapel don't speak or treat people like this. It's not like I was calling about bringing my car in for a tune up. I was asking questions about my WEDDING day, Elvis themed as it may be, I am still a bride and want it to be perfect.
Pros: might have been nice if we'd actually made it there.
Cons: person fielding inquiries is not friendly , at all.
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