I discovered at midnight on a Wednesday night that my passport was expiring on Friday and we were traveling on Saturday morning. We got online immediately and tried calling and emailing whoever would respond to us. Shockingly, Direct Passport (Tony) not only responded by email, but then called us and literally spent the next 2 hours at our beckon call to walk us through the process of completing paperwork. I live in Austin so I had to drive to Houston, since the ONLY way to have my passport renewed by Saturday am, was to be in Houston the next morning by 8 am to take my photos and get all the paperwork to Tony by 8:30 am so he could make it to the State Department office by 9 am (the cutoff for submitting passports). Murphy's Law occurred and the Walgreens we called at 2 am who said they have a working machine to take the photos did not! We were working against the clock, so we found another photo place and then Tony met me at the CVS and then headed downtown to the State Department which was at 8:40 am!! Tony made the deadline and then went to pick up the new passport the next day (Friday) at 3 pm and then drove to the bus station and put my passport on a bus to Austin. My renewed passport was in my hands at 9 pm the night before we left. I was going to Mexico for my sister's 40th birthday with my whole family, so it would have been a disaster if I could not make it. TONY MADE IT ALL HAPPEN!!! They are the nicest, most responsive people I have ever worked with. Tony even gave me a cute, powder blue leather passport holder. Please use them before trying someone else. You won't be disappointed!!!
Pros: Customer Service!! Responsive!!
Cons: Nothing!
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