Even though I was in a situation where it wasn't advisable to drive my vehicle across town to another service station, James was honest and straight forward with me. The part needed was not in stock, and he offered alternate solutions to get me home the same day without waiting. The service performed was the service requested, and while I left with a few recommendations for other maintenance items, I left with a real idea of what was needed for my vehicle, rather than a list of items the shop would like to charge me for.
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