I would love to know who these people learned their trade from? They placed one of the HV/AC units in my uninsulated attic. Imagine the struggle when it is time to replace this unit! But more importantly, the unit is in an uninsulated attic which means that in the summer the cooling coils in this unit are surrounded by temps of 120 degrees or more and in the winter the heating is trying to work while surrounded by temps that are at outside air temps. The upstairs thermostat in this 2 zone system house was placed directly under ceiling mounted vents so that the thermostat quickly achieves the set temp while all the surrounding rooms are ice cold in the winter and steaming hot in the summer. They placed the HUGE outside unit (for the first floor) right outside the master bedroom so the sound of it going off and on all night keeps us awake. Would it have been too difficult to place it outside one of the garage walls so it would disturb no one (the garage walls face the back yard). These people are lacking a basic understanding of installation design, what the customer would want and most important how to install a system that works efficiently. On top of all that the system installed for the main floor is huge and the upstairs system is tiny. Why, when both floors have the same height ceilings and the same amount of square footage would one think a smaller unit would be sufficient (especially when everyone knows hot air rises so the upstairs will need more cooling in the summer than the downstairs). The end to this story is that in the summer the upstairs unit runs ALL DAY and never gets below 76 degrees. I've had THREE other HV/AC companies come to see what can be done and they've all told me that the upstairs system is too small and needs to be replaced (take the current unit out of the attic and replace the units outside sister component (about $5,000 for both) and move the upstairs thermostat (another $600) and nothing can be done about the units being outside the master suite other than moving it and having another huge entry hole created in my foundation and a repair to where the unit was originally installed and then all the duct work reconfigured and another HUGE expense. Wished I'd looked closer at what our custom builder was allowing these jerks to do before I closed on the mortgage. What a bunch of "jack legs". Bottom line, if you are building a custom home get involved with your HV/AC placement and tell the builder to use a PROFESSIONAL HV/AC company. As noted in numerous other reviews, Barry, the owner of Franklin Heating & Air could care less, does not return calls, refused to come to home to discuss solutions. The custom builder continues to use them because they must be the CHEAPEST guys around, which is why they placed the units outside my master bedroom and in the attic....least amount of ducting and labor to reach each room in the house....therefore cheaper cost to builder and more profit on sale of the home for the builder. Its that simple....either that or Barry simply does not understand 3rd grade science....that cool air is heavy and falls to the floor and hot air is lighter and rises to the ceiling. My guess is he does not understand 3rd grade science.
Pros: NONE
Cons: Poor System Design and Installation
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