I would like to start by saying that my first experience at ascend day spa was actually a nice a experience........but the second time around was another story....So i planned to have a day at the spa with a friend for my birhtday. The original appt was set for the afternoon which was fine. Unfortunately i had to reschedule due to a family emergency i was informed by the owner who is also the receptionist that i will not be able to reschedule a second time ok no prob right???...well the week of the spa day comes my sister had to have a surgery and I needed to be home with her and had to take her to a doctor's appt the same day of the spa appt which was a saturday Thinking im being courteous i called the thursday 48hrs in advance to inform them that i will be unable to attend saturday and since the owner/receptionist told me i couldnt reschedule again i figure to just cancel the appt. She proceeds to tell me that there is a alert on her computer by my appt saying that i will be charge so im confused i asked your bylaws state that you must call 24hrs in advance so you will not be charged, im calling you 48hrs so why are you charging me......she goes into the issue that i rescheduled from before and they called and moved my appt up and they actually did me a favor so now she is making me feel guilty about canceling and then tells me i don't understand how this business works (so now im ignorant??) and she is going to charge my acct anyway......now when you give them your card number its security to hold the appt and if you proceed with the appt the day of you then have the option to pay CREDIT OR CASH and also in case you back out less than 24 hrs its a security for them. she threatens and says to me that i am still charging your account we are going back and forth i am still asking her why she is charging me i explain i have a family emergency and she has the nerve to ask what is the emergency??? i guess she thought i was giving her the run around. she tells me to hold on and then says she will call me back i wait 2 to 3minutes call her back and than all of sudden she is not charging me anymore.........SO I DECIDED TO CALL MY BANK TO WARN THEM THAT A TRANSACTION WILL BE ATTEMPTED ON MY ACCOUNT THAT I DID NOT AUTHORIZE......AND TO MY SURPRISE ASCEND DAY SPA ALREADY TRIED TO TAKE THE MONEY FROM MY ACCOUNT SO DURING THE TIME I WAS ON HOLD THAT IS WHAT THE OWNER/RECPTIONIST ATTEMPTED TO DO HOW INSANE IS THAT.....so of course i called back and told her nice and politely what i knew and that being the fact she was the owner i would expect better customer service and that i was disgusted by her. Im just disgusted by the whole situation. Ive never experienced anything like this in my life and have never been so disgusted....i know this is a lot said but please be careful if after reading this you decide to go to this place the staff is very nice but the owner is a money hungry heartless person. We cannot control what happens to the people around us and my priority is my family not getting a damn facial and the fact that she is that money hungry to fill in for her now 4hr slot that is open is just ridiculous.....just disgusting
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