I just wanted to take a minute to give kudos to the staff at Rover Oaks Katy for the great service that they provide to pet owners. We have a female shar-pei/terrier mix named Kira that we purchased from C.A.P. about 6 months ago. When we went out of town for the Christmas holidays, we boarded Kira for the first time with a pet hotel who will remain nameless. Without going into a lot of detail, I’ll just say that I was very displeased with the service and with the way Kira was treated. When we had to go out of town again in January, I began shopping for potential places for Kira. I checked out the website for Rover Oaks and read about the resort and the staff, I decided to give them a try. I must say that they exceeded my expectations! I was really impressed with how friendly the staff was and how patient they were with me and answered all of my questions and took me around for a tour of the facility. When we came back to pick Kira up, she was clearly happy and stress free. I can tell that they took excellent care of her. I was impressed with the written report we received about her stay as well as how attentive her caregiver was when she brought her to me. I could tell that the caregiver genuinely loves animals and she seemed very attentive and affectionate towards Kira when she brought her to me. She just went on and on about how much she enjoyed taking care of Kira and how beautiful Kira is. She went on to explain Kira’s eating habits as well as her demeanor during her stay. I can honestly say that Rover Oaks is the only place that I will bring Kira when we have to go out of town. I’ve also told friends and family with pets about how wonderful I think Rover Oaks is! Keep up the good work!
Pros: Professional, caring employees; very clean facility
Cons: None
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