I was initially compelled to pay with the cashiers check the estimated amount of the move, with understanding they'd refund any overpayment... which they did NOT do when cost of the move as calculated on the day of the move reflected an overpayment of over $700
This company was meticulous about supplying bids, giving estimates, and receiving its funds, including a deposit on a credit card and requiring a cashiers check for the estimated amount of the move. Yet, despite its efficiency in running its operations — the move itself was entirely satisfactory — they claim to have only a weekend bookkeeper handling accounts payable.
I first filed a complaint with the Better Business Bureau, but Pioneer ignored their letters as well. I then won a small claim court judgment and had a sheriff serve paper. They finally agreed through their moving co association, CSI, to pay the judgement plus subsequent costs in 3 payments... but never made them.
Pros: good at getting their money upfront and giving me runaround
Cons: didn't respond to BBB, small claims court or own assn
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