I called MArathon and requested a lube job for my '98 Chevy Cargo Van . Arriving at appointed time I asked the lady at the service desk if they would take note of any problem at right front wheel because I was hearing a knock at certain times when turning. She passed the word to the mechanic and he in turn asked me to come to the vehicle after it was on the hoist..he wanted to.... quote: "show you something". He expertly notified me of the tie rod problems and the serpentine belt. I agreed with him & asked for a quote on both.
The lady approached me in the waiting area and showed me a hand written quote with 8 items hand written with numbers, etc. At the bottom was the amount of "450.00". She said "It comes to four hundred fifty dollars" pointing to the paper.
That is a round number and I know it was unusual so I asked her "Is that right out of the book?"
She replied "It is from the book".....I was set back a bit by the amount so I asked; "Does it include the belt, the left and right ends both inner and outer as well as the two sleeves?"
Her reply again was "That is right".
So I authorized the repair verbally and we left on their shuttle. My mistake!
I came back next day.......
The amount on the invoice was considerably higher than the quote.
When given the invoice I protested it and the service lady was called and I pointed out the difference and she firmly supported her numbers telling me the belt was extra.
When one looks at the hand written quote she has all..that is ALL the items listed as line items and the "450.00" is at the bottom of the line items....but now there is a "138.68" added to the bottom which was not there before. She insisted it was...
This flies in the face of normal accounting procedures. You do not add again a sum to the bottom of an already listed item. (Doubling up) If your going to add an item you list it as such...She just plugged in the 138.68 boosting the service order unfairly.
I am a 3rd generation GM family and always a GM buyer since my 1949 2 year old Chevy. I asked for a "GM Dealer" when looking for the lube job so I would get GM Goodwrench reliability. I am very disapointed in this invoice and feel I have been not only set up but gouged for the 138.68.
I rely on GM service ...always have for these 56 years now. But this time I feel as an "out of town customer" I have been abused. I've not had a like experience before..not at a GM Service Center.
I repeatedly asked for an adjustment via E Mail. They..Jerry.. will not respond
UPDATE. IN RECIEVED COMMUNICATION WITH MARATHON ALL ISSUES HAVE BEEN RESOLVED. THANK YOU!
Cons: Setup
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