I had an appointment with Sara who is supposed to be a master stylist that charges 50 dollars. The entire experience, hair cut, style, etc. was garbage. I truly could've gotten a better cut, style, and even a nicer stylist anywhere else. She seemed totally rushed and inattentive to what she was doing. She didn't explain what products she put in my hair unless I asked. One of the things I usually love about higher end salons, is the the feeling of rapport and friendship you can have with your stylist. In this instance, it completely lacked. In all actuality, I could've forgiven the poor customer service and attention if she would've turned out a great cut and style. Unfortunately, that did not happen. My 13 yr old cousin could've straightened my hair 10x better than she did. She flipped some pieces out and flipped some pieces in and NONE of my hair was shiny or smooth. I ended up having to go home and re-straighten my hair so it looked somewhat presentable. I will never go back here again and I wish I would've seen all these reviews before I made an appointment here. Next time, I'll just stick to my wonderful stylist at Van Michaels (who was unfortunately booked for the one day I needed her)
Pros: nothing really
Cons: everything else
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