Something is not right about this place. MINOR PROBLEM: I was charged close to 200.00 for labor that took only 45mins. The place seems like a local hang out for kids who are spending their parents money... or not, while I was there not a one made a transaction or even seemed interested, but would walk to a back room a lot. really weird!! MAJOR PROBLEM: the staff reminded me of drug pedlars. They pushed various cell phone contract deals, tires and rims, radios, navigation, TV's...basically anything you want they can get for some odd unbelievable price. I was told in-order to get the deal, I had to decide yes or no by the end of their business day, which was only an hour away, or I would lose it! They have a very weird/odd way of doing these ""deals"". Now, get this! -The owner actually has a person he calls for ""Special Deals"" called, ""his guy"" and he says, each time he calls him: ""Hey, what can you do for my customer?"". The owner is very secretive while on the phone with ""his guy"" by turning his back towards me, walking away, and using his calculator where I can't see the numbers he's entering. This made me nervous and quite uneasy about really what kind of product I was about to receive. Yes, the deal is great and all, but just a strange process to go through!! I mean, It felt like an illegal drug transaction rather than a legitimate sale through a nice local business. There is nothing nice about Shockwaves other than the work they do EVERYTHING else seems really shady to make a quick buck. Honesty would have been nice...but I felt like I was taken advantage of. So disappointed. I am young and because of this experience...I will never support local business again. I will stick with Best Buy and corporate business! So sad...this place has potential. The loitering kids need to go and leave the big boys alone to run the business.
Pros: Good Work once done
Cons: Strange business practices and unprofessional setting
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