One closer I have delt with is worthless. I had to send in different paperwork twice because it is always missing. (She claim's I didn't send it) This one person from New House contacted my client and told them that I hadn't sent in a extension they requested. I pulled up my email from 4 days before and sent it to New House and my client telling New House to never contact my customer again! EMails from one person are never returned. I asked for a supervisor to call me and it never happened. Her customer service is poor!\r
I have had other dealings with other rep's and one is top notch on the ball, the other is OK (a bit slow).\r
I have a feeling, most complaints on this page deal with one or two people. The company needs to monitor its staff better.
Pros: Some of the staff helpfull
Cons: Some of the staff is not helpfull
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