We've gone to this spa many times - good experiences until now. Lesson learned: If you make a reservation in advance, call again to make sure they got it right.
Called to reserve a room for two on a late Friday night. Hour tub, half hour massages. As a gift. Easy, done.
Got a call on Friday night that there was no record of the reservation. Receptionists are dumbstruck, can't find names or numbers anywhere, apologizing, lost. So, the girls went somewhere close by (Kiva; they loved it). Naturally I asked that the manager call me back later.
She did - and she was actually the one that took the reservation. As I pleaded my case - she argued with me for five to ten minutes that there was no reservation for Friday night. Allegedly it was for ""Thursday night"", so they charged me for a ""no show"". As we went back and forth, it felt more like a matter of pride for her that I as the customer was wrong: she ""knew what she said last week"", and actually laughed at me during the conversation. Nice - that was the kicker and hence the one star. Good customer service THS; take my money and laugh at me.
Thus, I'll never go back as I'm out about $130. It's a shame - because otherwise this was a nice, cheap & private place to escape & relax, and one that I used to suggest to friends.
Pros: Relaxing, reasonable cost, close to home
Cons: Mediocre massages, bad customer service
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