Geek Squad has disappointed another customer. I recently had them take care of some performance issues on my notebook computer. When I received it back from their repair department not much had changed about it. I stopped back by with it within a couple of days to ask if maybe they forgot to do something. I was told that they did everything they could to speed up the machine. They told me next it was just an older slower computer. That's strange because it was less than 6 months old. This gave me the impression that he really didn't know what he was talking about and was just making up an excuse to get rid of me. I left feeling like I had been conned out of my money. I decided to take it to another service just to verify what I suspected. And when secure remote support was done with their diagnosis I was right. The geek squad hadn't cleaned anything up and had just charged me to babysit my notebook for a week. Now I call to speak to a supervisor and no one ever responds to my messages and I'm still waiting to receive my refund.
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