Buyer Beware! They sell you a sample dress and claim the dress is brand new!!! I purchased a brand new Pronovias wedding dress fall of 08 for my fall of 09 wedding. In May of 09 I went in for my first dress fitting, When I tried on the dress I was very unhappy, the seams on the sides of the dress were not centered which made the dress look crooked. We brought this to the attention of the seamstress and my sales associate. We asked to see the sample dress to show that the dress was defected. They gave a lot of back lash saying it was in our heads and the dressed looked fine. We spoke to the manager and they said it would all be fixed for our next fitting. My next fitting was in Sep of 09 and we were extremely happy because the dress seemed like a new dress. We went to pick up the dress two days before the wedding and they didn't have the dress ready after calling that morning to confirm. We had to pick up the dress the next day.
The night before the wedding we had to steam the dress in the hotel room because it was wrinkled from being in the bag. While steaming, we noticed loose beading. The day of my wedding I noticed that the dress did not have the white liner underneath. That is the last thing I wanted to think about and went on with my day. Now March of 2010 I went to have my dress cleaned and preserved and they noticed that all the care instruction and size tags were cut out of the dress. When I called Madelein's Daughter to ask why there were no tags in the dress they said that was odd because only the sample dress doesn't have tags. I then confronted them on how I thought they sold me the sample dress and they denied it. I then called Pronovias directly and they told me that they would be calling Madelien’s Daughter directly because the tags should never be cut out of the dress. Also FYI I ordered 5 bridesmaid dresses from them and it took 7 and half months for them to come in. I had to call the manufacture directly to grantee they would be there for my wedding. Stay away!
Cons: unethical
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