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Bad customer service - Review by citysearch c | Baklava Factory

Baklava Factory

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Bad customer service 3/1/2010

I was excited to go to the new location, but was sadly disappointed. The staff was pushy, got my order wrong, and gave my child an old, dry cookie (if they are going to offer a child a free cookie---at least offer a healthy choice---not a discarded holiday cookie that may be days old--yuck....I gladly paid for another cookie, but it's an offensive and inexcusable thing to give a child an old cookie). I ordered a few canoli and some napoleons and other various pastries---the cream was very hard, like it was old...I would not recommend it to anyone seeking quality european pastries (although it's not their specialty, they should offer a quality product). Also, the place itself seemed a bit seedy. Pros: lots of baklava varieties Cons: not clean, staff is too pushy (it's not a car dealership) more
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