After my grandsons had come and stayed with me for a long holiday weekend, I noticed that my computer was acting goofy. It was taking a very long time to start and wouldn't go to my news website. My husband then called a Geek Squad to come out and fix it. He found that we did indeed have a virus and would need to have it removed. We had the young man here for about an hour and a half when he finished. We paid and he left. I didn't think to check his work and didn't end up using the computer for a day or two. When I did finally turn it on it was the same thing. Slow to start, slow to use the internet and now it wouldn't shut off. I called the Geek Squad back and made another appointment for someone to come out again. When he arrived he mentioned that we'd have to pay another ""visit fee"". I objected because we had already paid them for not fixing the problem originally. After some discussion he left and we still had a bad computer. My husband mentioned maybe we should just buy a new one. My daughter then suggested calling someone else to fix the 2 year old Dell. My daughter looked up a few companies and called around and priced what it would cost to have someone fix it properly. After a few calls we decided upon secure remote support. They only charged us $79.99 and told us that if they couldn't correct the problem that we didn't pay. What a deal! And they were available to fix it right away over the internet so that I didn't have to wait for another appointment. The technican that helped me was very kind and understanding and... willing to explain things to an unknowledgable person. I know from now on who I'll be calling for my computer needs in the future secureremotesupport[dot]com
more