I went in last week to get new frames. The main lady that helped me was very insincere. She looked like she was looking right through me the whole time and as if she was just too good to be helping me. Very fake the whole time. I wanted to take advantage of their current deal (which in the end was not deal at all), so I decided to stay. When the lady rung up my sale she added in all these extra charges and never bothered to explain or even acknowledge the charges. Just the worst. I just called a few minutes ago to see if I could find out if my glasses where ready, and the person that answered the phone today was just as rude as the lady that helped me last week. Good grief!! It’s amazing their still in business.
Pros: Nothing so far...
Cons: Bad communication, bad customer service
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