We paid $50.00 for a wash with hand wax. Aram (priced for detail) completed screwed up our request, the car was not waxed and they put baby powder freshener instead of lemon. The car had dirt streaks throughout and stunk like a baby's diaper - how nice. When Carlos, the manager, approached us, he began yelling at us as if we had done something wrong. The owner, DJ Zarukian, interjected and quickly became belligerent, claiming his establishment does not even carry baby powder scent and ""the car looks fine!"" When his employee stated they did in fact have baby powder scent, DJ became even more belligerent with us claiming that we are making up lies. Aram, the person who priced our request, involved himself by stating, ""So what. The job done. So what. I make mistake. So what. What you want me do?"" When we approached the cashier for a refund, another customer began asking questions. It was at this time that Carlos (remember now, he's the manager), raised his voice and said, ""Hey you. You better zip it! You better be quiet. You don't talk to my customers. You shut your mouth! You shut up!"" It was at this time the young lady with whom we were discussing our issue with stated, ""Excuse me Sir but I approached them."" Not realizing DJ was the person who was yelling at us at the car wash, we called the establishment Monday morning to let the owner know how his employees were mistreating customers. Low and behold, DJ was the person who originally called us liars. Apparently, treating your customers poorly while doing a less than mediocre job is common practice at Cruisers Car wash. Regardless how ""cheap & convenient"" this establishment may be, we will take our business elsewhere.
Pros: nothing
Cons: owner & staff are horrible
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