After my son went away to college I no longer had someone at home to fix my computer for me.\r
Seeing as im almost entirely computer illerate, I needed someone trustworthy that wouldnt BS me when I needed something done. \r
When my computer for a virus, I figured going to the Geek Squad was a safe bet because they're such a big company, and very well known.\r
When I went into the store I to have my machine checked out, I was spoken to in some forgin tech-language that was like Swahili to me and I didnt understand a lick of it.\r
Ok, I figured. At least they know what theyre talking about.\r
Well, long story short, these guys had my PC for six days until I called to see if it was finished.\r
They told me they were still diagnosing the problem and that they would begin repairs within a couple days.\r
I was shocked to hear they hadnt even started fixing it yet! \r
Then, another five days later I was called and told it was finished, I could come pick it up.\r
When I went to get it back, I was ""greeted"" by a sales associate that was much happier texting on her cell phone than providing service.\r
That irked me a bit. Then when I saw my total I was floored.\r
Nearly FOUR HUNDRED DOLLARS. \r
Again, the tech-language flooded my ears and I didnt have a clue what they were talking about while they explained what I was paying for.\r
\r
After talking with my son about my experience, he laughed and told me I should have checked with him first.\r
He referred me to a company called Secure Remote Support if I had any future problems.\r
A month or so later, I ended up needing more help so I called them and I was so pleased with the service.\r
They spoke to me in simple english, were kind and were FAR more affordable than Geek Squad.\r
Im so thankful my son knew about these guys, otherwise Im sure a big chunk of his tuition would end up in Geek Squad's pockets.\r
www.SecureRemoteSupport(dot)com will get all my future business!
Pros: Local
Cons: Everything else
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