I really don't want to give a star at ALL! I have road side assistance with my insurance, and the past two times I used Big Mack Towing.....WORST EVER! And yesterday My SUV needed to be towed to North Raleigh. We called in service at 5pm. We had an ETA of an hour and fifteen minutes,,,so I headed to the location of where my SUV was at at about 6:15.....and waiting......and waiting(not the first time with the co.) and STILL waiting. I made a call to the dispatcher and she said they would be there in about 20 minutes...I understood traffic. So I waited AGAIN another 40 minutes go by and I received a call from my insurance(automated system)...They got on the line, and made a call to the dispatcher, and she advised them she was about to call me and tell me they had to send another tow truck out, yea like I was ever going to get that call. I told my insurance I was going home, when they got near, they could call me, so I did not have to sit in the cold weather. Now we are looking at after 7:45 and now the car is getting towed. Here is my problem, my husband called our mechanic this afternoon, to see the status of our car, and he said he waited until 3AM for them to deliver the car. The car was not bought to him, and they dropped my ONLY key in a wrong box....WHO'S MAILBOX IS IT? I don't know, and so there goes this....watch closely....they may end up dropping your ONLY key elsewhere...The owner of this company called me and said it is not his fault I only have one key to the car. The only thing he could have done for me was pop my CAR lock and tow the car in the shop...Problem is, my mechanic NEEDS THE KEY! TALK ABOUT SOMEONE WHO DOESN'T CARE ABOUT CUSTOMER SATISFACTION.
Pros: N/A
Cons: THEY PUT MY KEYS IN THE WRONG DROP BOX!
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