What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews.
Sometimes you receive such bad service you can't help but want to tell people. My experience with Geek Squad has been one so unsatisfying that I don't understand how this company stays in business. Severe lack of customer service was the first thing I noticed when I had to wait for someone to acknowledge my presence. After someone finally noticed me I got the feeling that they were not as knowledgeable as I assumed they should be. After speaking to them I left feeling like having them do any work on my small home office network would probably end badly. So I started looking for another service to help me and found secureremotesupport[dot]com. I contacted them and immediately found them to be honest and personable and.. they knew what they were talking about. Why is it that these big name companies with all the corporate backing in the world still treat their customers like they're a big hassle? But in these hard economic times I would expect them to hang onto every customer like it was their last. Thanks for showing me your true colors Geek Squad.
Cons: Unattentive, inexperienced
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