Called and reserved a piece of equipment for the weekend. the person on the phone checked the schedule book for the equipment and said it was clear for the time i wanted it and put me down on the reservation book for the rental. Come the day of the rental, they called me and told me someone else had rented it, that it had been reserved prior. I guess they use two reservation books or they're just morons. I'm betting on the latter.
Cons: poor customer service
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