I took my elderly parents car shopping over the weekend. Henry Day was the first place we went, as my parents have purchased cars there before. I can't remember the salesmans name, but he nice. My parents found the perfect car- a used Ford Edge. The car had two tires worn to the wear bar and two that we close. My parents told the salesman that she would pay full price for the car if they agreed to put four new tires on it (it wouldnt have even past inspection). The salesman said that they were already losing money on the car and would need to talk to his manager. He also said the tires were in fine condition. The used car manager came over and told us that two of the tires were questionable and two were fine, so we could just go buy two. He also said that that they were already losing money on the car and couldn't afford to give any discount on it. I advised him that in buying a car, my parents could also not afford to take a loss by having to buy new tires right out the gate. He very sarcastically responded ""Good to know"". I again advised him that we would not pay full price for a used car with bad tires. He said that he would not put tires on it. I said ""I guess we are done"" and got up to leave. He very sarcastically responded ""Sounds great!"". I replied ""Its great that you aren't selling a car today?"" He started to respond but I told him I was done and walked out. While I was loading my parents two walkers back in their van, the sales man and the sales manager followed us out. The sales manager said that he has to pay the same cost for tires through the service department as us and would instead take $300 off the price of the car to go get tires at costco. I told them I was done, that I was upset and the horrible manner in which the used car manager was treating us and that we were leaving. The salesmans reply was that the used car sales manager was young and his attitude should be taken as representative of their company....THEN WHY WAS HE WORKING THERE AND ALLOWED TO DO IT? This was THE WORST experience. I was embarrased for them and will NEVER shop there again. Not only did they allow for an employees poor behavior, they them excused it away as if it was nothing. I've never been treated by a business with such sarcasm and hope to never be treated that way again. I do not recommend this dealer at all.
Pros: NONE!
Cons: bad customer service
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