No were are not a real customer because we cancelled their service the same day the tech was there...READ ON. I was helping my fiance shop for an alarm system for her home when we stumbled accross Smith Thompson Security out of Plano. Looking back it feels like we stepped in ****! Normally it's not easy to get my gander up but this company really blind sided us. My fiance called Smith Thompson and bought their service for her home and scheduled a time for a technician to come out and activate the alarm system her builder already installed. I met the technician since my fiance had to work. He arrived on time but it was down hill from there. The technician found that the builder had replaced one window and one door before my fiance moved in and he said the door and window need magnets to get those parts of the system working. He proceeded to tell me that he would not do and to call the builder and get him to do it! I said, ""I thought thats why my fiance called you!"". He said your service does not come with any warranty and that we would have to get the alarm working on our own. Frustrated, i called their office to speak with a manager. They put me on the phone with Mark Thompson, the owner. I thought, ""great, i'm sure he'll get this resolved."" I explained my concerns and issues to Mark Thompson. Meanwhile my fiance gets home from work and is wondering why the security company is still there. It took the technician over 4 hours to activate the alarm system. Mark Thompson gets on the phone and demands to speak with my fiance instead of me. Blindsided she picks up the line and he immediately he starts cussing her out, ""our service is cheaper than any other company out there and if you don't want it then God****** we'll just pull it out right now and you can bring it down to our office. This is bull****, he said. We don't need your business just tell the tech to pull the damn thing out and we'll find another customer.""
Cons: WENT WITH CHEAP...AND THATS WHAT WE GOT!
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