I own an orthodontic practice of 20 years and have never encountered more poor levels of customer service, lack of design ability for website, lack of professionalism, and failure to meet the advertised or contracted agreements they promised. There was nothing ""custom design"" about their template based sites, they continually say ""NO"" they cant do this, that and the other. Yet fully expect me to pay for their full service even when they did not complete the project or launch it. We went through 4 people in the company and each one promised to be better than the last and in the end NOTHING changed.
They will tried to pigeon me into a contract agreement without giving me their full service agreements. There is no follow up by their account representatives or even their design division. I would NEVER recommend this to any of my colleagues or anyone for that matter to Televox.
Things to be aware of:
- Template based design
- I was essentially the one designing the site with limited choices; why did I pay them again?
- You do not own the site 100%. If you leave them at the end of contract they will strip your site of content and leave you with a shell.
- The content they use is all identical communication to all of their other accounts
- Their talking boxes are from 2005 and completely out dated content
- Do not like and do not have the ability to embed anything into your site other than photos or text
- Requests for changes or updates: they will 80% say they cant do it or do a crap version of the request
- Lead me to think they are on top of things and want to work with my by the use of their ""sweet southern accents"" when in fact they dont have a clue, will gave me the run around, 'let me get back to you bc I need to find out', 'oh, I have to ask bc Im not sure', 'oh, we cant do that.' but yet they did it on someone else's site.
- I never hear from my Local Account Representative after I signed your agreement in total $11,000
- They will promise me they will get me the ""BEST"" and ""TOP"" web designer they have when I threaten to leave or break contract - when in fact they should have done so from the beginning. Essentially admitting they gave me a mediocre or junior designer and not a professional one this entire time.
- And after all that: they will demand me pay them for their incomplete and horrific service.
I would NOT WORK WITH, RECOMMEND, SIGN ANY AGREEMENT, Or USE TELEVOX ever again.....
Cons: No customer service. Lie to you and hold you to the contract
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