I have had this security company for 2 months now.
The salesman of course babbled on about the greatness of having Quantum Alarm. Before I knew it he had the installation man at my house before the contact was signed that should of been the first red flag. I wrote the salesman a check and, that weekend went away I set the alarm before I left not knowing or being told by this man or it being in the contact that the first five days the alarm is non-functional and, that you have to pay for it anyway. When I called and, spoke to my salesman he ""stated well ADT and Brinks security doesn't monitor for the 1st week after contact is signed"" So this made it ok? one minute there the best in town and, the next minute they compare themselves to there competitors. Make since? Here it is 03/02/10 and, they still want to bill me for the 5days they provided no security!!!!!!!!!!I How do they justifiy this? This is the question? I told my salesman to cancell the contact he told me that I would have to speak to the owner ""Shawn"" who never called back. I called the other day and told the service lady that my alarm was not working and she wanted to override this area meaning the area she wanted to override would no be sound the alarm if someone broke until this could be fixed. I have made now 2 trips to their office on Vision Drive to meet with the Shawn and, he has not been there. Prior to going I left 2 message on his answering machine and, with the woman in the office at Quantum Alarm asking him for a meeting. I am returning today for the third time 03/02/10 to ask many questions. The only service girl that I have seen is very rude and lets not leave out the salesman he is underhanded............SO PLEASE DON'T MAKE THE SAME MISTAKE THAT I HAVE.... AND OH BY THE WAY THE SYSTEM IS ON THE FRITZ !!!!!!!!!!!
keep you informed of outcome. 03/02/10 Shawn did call my cell phone this am 0930ist 03/02/10 telling me to make an appt. to have the system fixed completely ignoring the fact I have repeatedly asked to meet with him. So I called the office and, told the person to read this article and the ones that will follow till this meets a resolution. Lets see how long it takes now.
04/01/12 Just to let everyone know what I did was paid my contract in full to get away from this dishonest company but, now untill they raised the price to get away from them . It was about $950.00. I just hate dishonest people . The head quaters for this company couldn't believe that I would pay this up front to get the hell away from them . She offered everything for me to stay.... I was never robbed by anyone else except for Quantum Alarm in Pflugerville Texas....How sad they did what I paid them to protect me......Shame on that company . An Alarm company that robs you....
Cons: Quantum Alarm, rude service lady and underhanded salesman an
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