I have taken my Nissan to MJ Nissan for over two years. My last visit was the straw that broke the camel's back. I won't return. In the past, service staff told me I needed to replace nearly new tires--then backtracked when I responded with the truth--and recommended I replace my catalytic converter for an emissions problem that ultimately self corrected.
This week I was shocked with an almost $3,000 bill over a transmission leak for which we have never seen evidence. I was not provided a copy of my written estimate before repair nor was the proposed total verbally communicated. When I asked for a copy of my written estimate upon payment, random figures appeared on several different columns and no total was calculated. Given MJ Nissan's history, we have serious questions over whether that level of work was even necessary.
MJ Nissan just lost a return customer. Despite the convenience offered by taking your car to a well established dealer, I recommend you go elsewhere.
Pros: Knowledge of Nissans, Shuttle, Waiting Area
Cons: Upsell, Expense, Questionable Integrity
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