I visited the round rock location since it's nearest and I was very disappointed with their service. I went during my pregnancy because I developed gestational diabetes and a friend recommend them, however she went to the Austin office
.
The nurse that helped me was polite and professional but the doctor and nutritionist there were awful. All they want to do is charge the insurance money for nothing.
The nutritionist basically told me what I already knew from a book I purchased online about gestational diabetes. She rushed through everything, seems she wanted to get me out of there ASAP. I asked about a meal plan or list of foods to eat/avoid expecting to get a print out or a booklet like my friend did, instead she wrote something really quick on a sheet of paper and sent me on my way.
Next time I went was to see the endocrinologist which was a waste of time, she basically stared at me and answered my questions with a question. I gained nothing from seeing her, no new input from her, told me everything I already knew. I was there for about 20 minutes and again, she rushed me out, she seemed uninterested in me. I was asked twice about how I was going to pay which seems to be what they really care about.
In my opinion, they only want to get you in to charge the insurance and that's all. Save yourself the time and expense, all you need is to buy a book on the subject and read all about it, see the nurse who will put you on a schedule on how often to check your blood, keep a log, send them the log, etc. There is no point in seeing either the nutritionist of endocrinologist, they will do nothing for you.
Maybe the Austin office has better staff but the round rock location needs major improvement.
Pros: polite nurse
Cons: incompentent and unprofessional doctor and nutritionist
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