I found this company on Angie?s List. The total project was $63,000 which includes 2250 sq footage of paving stone, pond-less water fall, BBQ island, patio extension, wrought iron gate and complete landscape.
The project was a nightmare from start to end. The sales person changed quote on me from $8.00 per sq foot to $9.50 per sq foot to $10.50 per sq foot. He also changed the square footage on me from 1500 to 1800 after I told him to double check the measurement.
After I signed the contract the company told me the sales person, Norm, was fired and the actual square footage was 2250 instead of 1800 on the contract. They also told me the paving stone I picked was $12.00 per square footage instead of $10.50. I was ready to pull the plug when the company agreed to not add additional cost.
The paving stone and the waterfall went very well and very fast. However there were a lot of problems with the BBQ Island. There was a big gap between the bottom BBQ grill and the front wall of the island. The edges of the countertop were not straight and stucco for the BBQ wall was done poorly. The countertop looks uneven, very cheap and unfinished too.
The company agreed to fix the gap and re-stucco the BBQ wall. At this point of the project, I found out although the company has many years in paving stone, they only started their landscape department three months ago. And they had only done a handful of BBQ Islands. So I gave up on asking the company to make the BBQ Island look better.
Near the end of the project I also found out the company did not install the underground pipes for pot irrigation drips. That is when I realized, the company never got my landscape designer's drawing from the sales person. After the sales person, Norm, was fired the company send another person, Harley, to go over the project with me before the project started. However, when I went over the project with Harley, I was told we are only going over some details. I did not know the company would work based on Harley?s drawing instead of the drawing by my landscape designer. I thought the drawing by Harley is supposed to complement the drawing by my landscape designer, not replace it.
Bottom line is, the sales person was not honest, the company had too many communication problems/layers, and the company is good for paving stone but not for complete landscape.
Pros: good and fast for paving stone and waterfall
Cons: inexperience for BBQ Island and landscape
more