I have eaten at Hong Hua on several occasions and thought it might be nice to host a small wedding reception party there. Strike one-I called to ask about dates and fees. A woman took my name and number and never returned my call. Strike two-A week later, I called again and discovered my name and number was written somewhere and no one had bothered to call me back. I was told, ""Please call back, it is lunch and we are VERY busy"" . Okay, I'm about the throw significant business their way, but obviously it doesn't matter much! Several hours later, the manager called.
He didn't apologize and informed me that I should come in to take a look at the menu. I agreed and told him when I would swing by later that week.
Strike three-when I arrived with my fiance, I asked for the manager. He told us, ""I'll be with you in 10 minutes, I have to FINISH MY LUNCH"". It wasn't 10 minutes. We waited for 20 minutes and decided such shoddy attention to service doesn't deserve our business. The manager called almost 30 minutes later and asked us where we were!
I cannot frequent an establishment where the service is poor. I was willing to overlook a few things, but when my business to host a party is not appreciated, I will take this as a cue to take my business elsewhere.
I was very disappointed and word of mouth can the worse kind of advertising a business would want.
In this economy, what a shame to turn an opportunity to host a party and gain new customers.
I will be sure to tell my friends why I decided not to host my party here.
what a shame!
Cons: I was very disappointed!
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