I was a client of Packerland for over 9 years and never had any major issues, just brought in pets for the standard and one cat with a kidney infection. A couple weeks ago thought, we had an emergency and our youngest cat went into kidney failure. I can't even explain how traumatic my experience was at Packerland. They discuss procedures that cost thousands of dollars and talked you into things using scare tactics, basically if you don't do this your cat will die, etc. They were telling me things like cancer, etc. and offering all these expensive options including surgery. I was also told that if she started throwing up again after I brought her home that she probably wasn't doing better and I'd have to bring her back in and think about ""making a decision"". Well, she did start throwing up again over the weekend. I had to say my goodbye?s etc. and send her with my husband to the emergency vet to have her put down, only to find out that she was actually getting better! In the end, it was a kidney infection and at the end of 2 weeks of antibiotics and special food she was back to normal. Tell me again why I had to pay $880 which included x-rays for a kidney infection? I understand she needed treatment and IV fluids, but I did not deserve the mistreatment and unnecessary procedures and trip to the emergency vet which costs another $350 for a kidney infection! I feel I was mislead and lied to. When my husband tried to discuss this with them over the next two weeks, but they basically wrote us off and said there was nothing they would do. This is how you treat your clients of 9 years! We have since transferred all of our records to Parkside and have had great follow up care with them.
Pros: friendly office staff
Cons: vet diagnosis and outrageous fees
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