I had a very disturbing situation with Classe Rental in Rancho Cucamonga, Ca today. I previously rented tables/linen/champagne glasses for my sister's baby shower. The total rental came to $632. As my sisters and I covered the tables with the linen, we noticed there was a small burn mark on one of the pieces of the linen. As we took the champagne glasses out, we noticed there were 2 different sizes of the champagne glasses, we didn't make a big deal out of it nor did we call to report the small burn. Because it was a busy time, I decided to inform the company after the baby shower. We informed Classe Rental after the shower, the company said they would look at the linen to determine if it was a fresh burn. We knew it wasn't so we were confident it would all work out. I never received a call, 2 weeks later, I rec'd a letter from Classe Rental with a receipt reflecting a charge of $17.40 on my credit card informing me we were being charged. I called today and the conversation with the manager was very shocking and disturbing to me. He accused me of damaging the linen -burning it and the only thing that could be done was to pick up ""my linen"" that I damaged. I calmly explained to him the event was a baby shower, we had no fires, no flames, no candles at the event and the linen was delivered with the burn mark. He continued to say that I damaged the item and began to literally say I was ""lying""-- that is the word he used. I was really surprised and calmly explained to him I spent $632 and I would not waste his time nor my time calling him about something if I did it. He continued to say I damaged the item. I then pointed out ""could they have made a mistake"" and then I pointed out about the 2 different sizes of the champagne glasses that were delivered. I also explained that if I would have damaged it I would pay for it. ...He said in a very angry tone after mentioning the 2 diff size champagne glasses that were delivered, He yelled ""I will credit your account but you are a liar"" and hung up. I have never been treated like this by a vendor /business before , the manager/owner missed the point, the major problem is calling me (customer) a ""liar"" and hanging up not treating me like a valued customer. He used the word ""liar"" and didn't address the situation as a business should. The internet is a very powerful tool and my $632 may not be much to him but I was so disappointed and shocked by the behavior and response from a business owner, I decided to voice my opinion on the internet. I discourage anyone from using Classe Rental-- there are other rental companies in the area.
Pros: No Pros
Cons: Extremely Poor Customer Service (posted 3/22/2010)
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